Privacy Policy

Effective Date: March 27, 2026

Lotus Packaging ("we," "us," or "our") operates the website lotusplastics.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or do business with us. Please read this policy carefully. By using our website, you consent to the practices described herein.

1. Information We Collect

We may collect the following types of information:

Personal Information You Provide

• Name, company name, and job title
• Email address, phone number, and mailing address
• Product specifications, order details, and quote requests
• Any other information you voluntarily submit through our contact forms, emails, or phone calls

Information Collected Automatically

• IP address, browser type, and operating system
• Pages visited, time spent on pages, and referring URLs
• Device identifiers and general geographic location

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

• Responding to quote requests and customer inquiries
• Processing and fulfilling orders for custom plastic bags, can liners, and other products
• Communicating about products, services, pricing, and delivery schedules
• Improving our website, products, and customer experience
• Sending relevant industry updates or product information (with your consent)
• Complying with legal obligations and protecting our rights

3. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist with website hosting, analytics, payment processing, or shipping — each bound by confidentiality obligations
• Legal Requirements: When required by law, regulation, or legal process, or to protect the rights, property, or safety of Lotus Packaging, our customers, or the public
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction

4. Communication Channels & Third-Party Platforms

In addition to our website, we may communicate with you through various third-party platforms and communication tools. By engaging with us on these platforms, you acknowledge that those services have their own privacy policies and data practices.

Text Messaging (SMS/MMS)

If you provide your phone number and consent to receive text messages from Lotus Packaging, we may send you order updates, quote responses, shipping notifications, and other business-related communications via SMS or MMS. Message and data rates may apply. You can opt out of text messages at any time by replying STOP to any message or contacting us directly. We do not share your phone number with third parties for their marketing purposes.

WhatsApp Messaging

We may use WhatsApp Business to communicate with customers and prospects regarding quotes, order updates, product inquiries, and customer support. When you message us on WhatsApp, your messages, phone number, profile name, and any files you share are processed by WhatsApp (owned by Meta Platforms, Inc.) according to WhatsApp's Privacy Policy. We use the information you share via WhatsApp solely for business communication purposes. We do not sell or share WhatsApp conversations with third parties for marketing.

Zoom Video Conferencing

We may use Zoom for virtual meetings, product demonstrations, consultations, and customer support calls. When you participate in a Zoom meeting with Lotus Packaging, Zoom Video Communications, Inc. may collect data such as your name, email address, IP address, device information, and meeting metadata in accordance with Zoom's Privacy Statement. Meetings may be recorded for quality assurance or training purposes — you will be notified before any recording begins and may choose not to participate. Recordings are stored securely and are not shared with third parties.

Facebook & Meta Platforms (Messenger, Instagram, Facebook Apps)

We maintain a presence on Facebook and may communicate with customers through Facebook Messenger and related Meta platforms. When you interact with our Facebook page, send us messages through Messenger, comment on posts, or engage with any Facebook apps or features associated with Lotus Packaging:

• Meta Platforms, Inc. may collect data about your interactions in accordance with Meta's Privacy Policy
• We may receive your name, profile picture, and message content through Facebook's business tools
• We use Facebook Page Insights, which provides aggregated, anonymized analytics about page visitors and interactions
• We do not sell or share information received through Facebook messaging with third parties for marketing purposes
• Any information you share through Messenger or comments is also subject to Meta's data practices and your own Facebook privacy settings

We encourage you to review and adjust your privacy settings on each platform to control how your information is collected and used by these third-party services.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience. These may include:

• Essential Cookies: Required for basic website functionality such as navigation and form submissions
• Analytics Cookies: Help us understand how visitors interact with our site so we can improve content and performance

Most web browsers allow you to control cookies through their settings. Disabling cookies may limit certain features of the website.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by Lotus Packaging. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our website and services are designed for business customers and are not directed toward children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete it promptly.

9. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

• The right to access, correct, or delete your personal data
• The right to opt out of marketing communications at any time
• The right to request a copy of the information we hold about you
• The right to lodge a complaint with a data protection authority

To exercise any of these rights, please contact us using the information provided below.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Lotus Packaging
1375 Peterson Industrial Dr
Greenville, IL 62246
Phone: (618) 330-2785
Email: [email protected]
Website: lotusplastics.com